Unable to withdraw my $ 5000 funds and more..

After making my account and generating profits, I decided to withdraw this money. I ask for the procedures and he explains them to me. Once the transcation ends, my funds are frozen and they tell me that it is normal to be able to themsent to my btc address. I'm waiting 12h and still nothing received in my btc wallet. I ask for explanations and he asks me for my email and to wait longer. after 3-4 days I send several messages and without answers. Finally, the messages are automated