无法出金

我在 2018 年 1 月 4 日提交了 4000 美元的提款申请，但该公司一直没通过，1k 以下的小额款项从来没有遇到过任何问题。自从我出金以来已经整整两个星期了，我的银行帐户仍没收到出金。我已联系Forex.com/Gain Capital LLC ，他们最初的回应是目前正在交易，这是我的出金请求：案例 02399549 - LTK122220168331429X。

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My Funds still not released by Forex.com

I submitted a withdraw on 1/4/2018 for 4000$ and every since then this company has been giving me the run around.I never had any problem withdrawing smaller amounts under 1k.Its been two full weeks since my request and my money is still not in my bank account.I have contacted Forex.com/Gain Capital LLC about 10 times with my concern.Their initial response was that I was currently in trades and they sent me an email saying that. Here is myWithdrawal Request -