无法出金

我从 8 月 17 日申请出金，直到现在仍在审核中，在我投诉 Metatrader5 规定后被列入黑名单后，他们要求我支付 2000 美元以重新激活帐户。我真的违规了吗？为什么 Metatrader5 不保持我的帐户处于活动状态？如果我违规了，为什么付款是给该交易商而不是 Metatrader5 ？

以下为原文推荐

Withdrawal failure.

I made a withdrawal request since 17 August and it still reviewed till now , after I complain they told me that I am blacklisted due to violence the Metatrader5 regulations by making a withdrew and keep trade ,and they ask me for 2000 USD to reactiavte the account and can make withdrew and trade again .
did I really made a violation ?
why Metatrader5 don’t pan me for this violation and keep my account active ?
if I made a violation why I should pay money For the broker not to the Metatrader5 ?