my requested withdrawal was not successful

request the withdrawal of all the capital 1,870 USD, from January 10 I contacted the broker and they told me that the withdrawal is effective from 1 to 5 business days I did not arrive in that period of time, then I contacted him again broker they tell me that they have had problems with the payment processor that at the end of the week they disbursed and they didn't. effect the disbursement correctly moment the withdrawal was never made effective the withdrawal