Money initially stuck on trading website

My request to withdraw money was confirmed in the account, but the status still says "Processing" since the day I made the request even after making withdrawal with fintrack/ org All I wanted at first was to withdraw a part of my profit and not to close the account but I have since gotten several calls from them asking why I want to withdraw my money, there shouldn’t be any rule against wanting to withdraw your own money. Be careful with Skyam.